Refund policy

This policy applies to every order placed on inxiz.com. Times are given in calendar days from the day your order is delivered, unless stated otherwise.

Returns for any reason (30 days)

If a piece is not right for you, you can return it within 30 days of delivery. To be accepted, the item must be unworn, unwashed and unused, with all tags and labels attached, in its original packaging.

  1. Email support@inxiz.com with your order number and the item(s) you want to return. We confirm the return and send you the return instructions.
  2. Ship the item to: Inxiz Returns, 2106 House Ave, Cheyenne, WY 82001, United States. You pay the return shipping and choose the carrier; keep the tracking number until the refund is issued.
  3. Once the item arrives and passes inspection, we refund the item price and the original shipping fee to your original payment method. The return postage you paid is not refunded.

Items that arrive worn, washed, altered, damaged by the customer or without their tags cannot be refunded and are sent back to you.

Exchanges

Need another size or color? Email us first. When the item you want is in stock we arrange the exchange; otherwise we refund the returned item so you can place a new order. The returned item must meet the same conditions as a return.

Damaged, defective, incorrect or lost orders

If your order arrives damaged or defective, or you receive a different size, color or item from the one you ordered, email support@inxiz.com within 30 days of delivery with your order number and a clear photo of the issue. If your order has not arrived 30 days after you placed it, or it was lost in transit, write to us as well.

These cases are on us. You choose:

  • Replacement - we send the item again with new confirmation and shipping details, at no cost.
  • Credit voucher - a code for the value of the affected item(s), to use on a new purchase.
  • Full refund - the item price and the shipping fee, back to your original payment method.

We tell you whether the item needs to be sent back. If it does, we provide a prepaid return label, so you pay nothing for the return.

Changing or cancelling an order

You have 4 hours after checkout to email support@inxiz.com and ask for a change or a cancellation. After 4 hours the order has moved into fulfillment and can no longer be modified; you can still return it after delivery under the 30-day rule above.

Refund timing

A refund is a reversal of your payment, so it goes back the way it came: PayPal to the PayPal account, card to the same card, including a card that has since been cancelled (your bank then forwards it to you). How long it takes to show is up to your bank or card issuer; some finalize within a couple of business days, others wait until the end of the statement period. If a refund is taking more than a week to appear, ask your bank about their usual timeframe.

Contact

Email support@inxiz.com. We answer 8 AM to 6 PM Pacific Time, Monday through Friday. Returns address: 2106 House Ave, Cheyenne, WY 82001, United States. Delivery times and shipping costs are in our Shipping Policy.