Shipping & Returns
Everything below is the store's live Shipping Policy and Refund Policy, in short form. Those two pages are the full versions and they apply to every order.
Shipping
We serve customers in the United States only. Orders are processed in 1 to 3 business days, then shipping takes 3 to 7 business days. A business day is Monday through Friday and does not include weekends or public holidays.
| Stage | Time | Cost |
|---|---|---|
| Processing | 1-3 business days | - |
| Shipping | 3-7 business days | $4.99 per item |
| Estimated delivery from order confirmation | 4-10 business days | - |
Orders travel with USPS or UPS. Because they stay inside the United States, there are no customs charges to pay on arrival.
Tracking
You receive an order confirmation email with your order number and summary. When a tracking number is available we send it in a shipping confirmation email. You can also look your order up at inxiz.com/apps/track123.
Addresses and delays
Enter your shipping address in full at checkout. We are not responsible for an order delivered to an address entered incorrectly, or for a parcel you ask the final carrier to redirect after it has left us. If a carrier stops or loses a shipment we check with them and resend at no cost to you; if a parcel comes back because of a wrong address, confirm the address with us and we resend it. If your order has not arrived 30 days after you placed it, we refund or replace it.
Returns and exchanges
Tell us within 30 days of receiving your order.
What is covered
- Your order was lost in transit and never delivered.
- Your order has not arrived 30 days after you placed it.
- The item arrived damaged or with a manufacturing defect.
- You received a different size or color from the one you ordered.
What is not covered
An order where the size or the style turns out not to be the one you wanted is not eligible for a return or a refund. Read the measurement table on the product page and the size guide before you order, and write to us if you are between sizes.
How to start
- Email support@inxiz.com with your order number.
- Attach a clear photo of the damage or of the incorrect item.
- We confirm the next step, including whether the piece needs to be sent back.
To qualify, the item must be unworn, unwashed and unused with its tags and labels attached, and you need proof of purchase such as your order number and receipt.
Your options
- Replacement: we send the order again with new confirmation and shipping details.
- Voucher: a credit code for the value of your order, to use on a new purchase.
- Full refund: back to the payment method you used.
Refund timing
A refund is a reversal of your payment, so it goes back the way it came - PayPal to the PayPal account, card to the same card. How long it then takes is up to your bank or card issuer: some finalize within two business days, others wait until the end of the statement month. If it is taking more than a week, ask your bank about their usual timeframe.
Changing or cancelling an order
You have 4 hours after checkout to email support@inxiz.com and ask for a change or a cancellation. After 4 hours the order has moved into fulfillment and can no longer be modified.